How a Team Lead Can Have Tea with a Team Member the Day After Delivering Bad News
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Delivering a poor performance review to a team member is painful. For a novice manager who values relationships, it is nothing short of torture that leads to sleepless nights. Often, in an attempt to avoid conflict, managers beat around the bush, which results in the necessary warnings becoming blurred and the manager being evaluated by their own superiors as lacking leadership capabilities. However, by mastering post-interview management and documentation techniques, a team lead can escape guilt while the team member refocuses on their work.
When humans hear negative evaluations, they perceive a threat similar to physical pain. Since the brain declares a state of emergency, it is only natural that logical conversation becomes difficult. To avoid losing your pace, you must categorize the excuses the other party might offer and prepare responses beforehand.
If you do not get swept up in the other person's rebuttals, meeting times can be reduced by more than 30%. Reducing emotional drain is a true skill of a leader.
The attitude a leader takes after delivering bad news determines whether a team member will leave the organization. Immediately after the meeting, the team member feels a fear of being isolated from the organization. At this point, professional feedback and emotional support must be delivered strictly separately.
Following these steps reduces the psychological impact on the team member. It breaks the awkward silence and speeds up the return to work mode.
Documentation is a shield to defend against labor risk that may arise later. When recording, you must write only observed behaviors as if taking a photo with a camera. The moment subjective judgment enters, the value of the record drops.
When sharing the meeting summary, be sure to include the phrase, "If there are parts that need correction, please reply by the end of the day." When you show that the leader's judgment is based on data rather than emotion, the team member will also have the will to improve.
If you become obsessed with the thought that you made a team member cry or get angry, your decision-making as a leader will become clouded. You must redefine yourself not as a person who hurts team members, but as a "surgeon" who manages the organization's performance.
Instead of asking, "Why am I causing pain?" change the format of your question to, "Did I fulfill my duty as a representative of the organization?" After work, you need to practice separating your role as a leader from your personal self by turning on your own "off switch," such as listening to specific music or taking a shower. When the leader stays centered, the anxiety level of the entire team decreases.